Privacy Policy

Effective Date: 21.07.2025
Last Updated: 21.07.2025

This Privacy Policy explains how your personal information is collected, used, stored, and protected when you use services provided by Lucid Mind Hypnotherapy. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the EU GDPR.

1. Data Controller

The data controller responsible for your personal information is:

Giorgia Bettili @Lucid Mind Hypnotherapy
Website: www.lucidmindhypnotherapy.com
Email: lucidmindhypnotherapy@gmail.com
Phone number: +44 7721809622

2. What Personal Data We Collect

We may collect and store the following categories of data:

• Personal identification details: full name, date of birth, address, phone number, email, occupation, marital status.
  The service data may be processed for the purposes of providing our services and communicating with you. The legal basis for this processing is the proper administration of our services.
• Medical history and mental health background relevant to hypnotherapy
• Emergency contact details and third parties information
• Session notes and correspondence and general records
• Payment details, transaction data and booking history
• Audio recordings
• Video recordings of meetings and sessions
• Account access information
• Usage Data
  The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This is collected through our analytics tracking system.
  
  

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details, addresses
• Purchase or service history
• Account information, including registration details
• Information used for security purposes
• Marketing preferences

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details, addresses
• Profile information
• Purchase or account history
• Usage data
  
  

We collect or use the following personal information for research or archiving purposes and for dealing with queries, complaints or claims:

• Names and contact details, addresses and location data
• Purchase and client account history, financial transaction information
• Medical history relevant to hypnotherapy
• Session notes for case studies
• Audio, video and call recordings
• Correspondence

We collect or use the following personal information to comply with legal requirements:

• Name, Contact information, Client account information, any other personal information required to comply with legal obligations
• Health and safety information
• Safeguarding information

Please do not supply any other person’s personal data to us, unless we prompt you to do so.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

3. Why We Collect Your Data

We collect this data to:

• Provide professional hypnotherapy services
• Contact you about appointments or services
• Keep appropriate records for legal and insurance purposes
• Comply with legal obligations
• Improve our services
  
  

4. Lawful Basis for Processing

We process your data under the following lawful bases:

• Consent – where you have given clear permission
  we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – to provide the service you’ve requested
  we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – to comply with laws or insurance regulations
  we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – to manage our business and client relationships effectively
  
  

5. Retention of Data

Client records will be retained for a minimum of ten years from the date of your final session, or in the case of children, seven years from their 18th birthday. After this time, records will be securely deleted or destroyed.

6. Sharing Your Information

Your information is kept confidential and will not be shared with third parties unless:

• You give explicit written consent
• There is a legal obligation or safeguarding concern
• Required by court order or law enforcement
• Necessary for insurance or professional supervision (anonymised where possible)

Financial transactions relating to our website and services are handled by our payment services providers, Stripe. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://stripe.com/gb/privacy.

7. International transfers of your personal data

The hosting facilities for our website are situated in the US. Transfers to this country will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission

You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

8. Communications & Security

Communication is usually via email, phone, Google Meets or in-person. Please note that email is not always a secure form of communication. We recommend you do not include sensitive information in emails.

Your personal data is stored securely in password-protected systems and/or locked filing cabinets, accessible only to Giorgia Bettili.

9. Your Data Rights

Under the GDPR, you have rights including:

The right to access the data we hold about you
You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• The right to rectification of inaccurate or incomplete data
  You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• The right to erasure (‘right to be forgotten’), in certain circumstances
  You have the right to ask us to delete your personal information. Read more about the right to erasure.
• The right to restrict or object to data processing
  You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• The right to data portability
  You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
• The right to lodge a complaint with the ICO (UK) or relevant EU supervisory authority
  
  

To exercise your rights or for more information, contact us at lucidmindhypnotherapy@gmail.com.

9. Payments and Cancellation Policy

Payment is required in full at the time of booking.
If you cancel your appointment less than 24 hours in advance, the full session fee will be retained and no refund will be given.
If you cancel between 24 and 48 hours before your appointment, 50% of the session fee will be retained, and you will receive a 50% refund.
Cancellations made more than 48 hours in advance are eligible for a full refund or may be rescheduled at no additional cost.
By booking a session, you agree to these terms and conditions.

10. Changes to this Policy

This policy may be updated periodically. Please review it regularly. Continued use of the service indicates acceptance of any updates.